Course curriculum

  • 1

    Welcome!

    • Course Welcome

  • 2

    1. Introduction

    • Course Introduction

    • Course Material Overview

  • 3

    2. Auto Damage Appraiser - Overview

    • 1. Auto Damage Appraiser Overview Intro

    • 2. What is an Auto Damage Appraiser?

    • 3. What can you do as a Auto damage Appraiser?

    • 4. Auto Damage Appraiser Review

  • 4

    3. Auto Claim Process

    • 1. Auto Claim Process

    • 2. First Notice of Loss

    • 3. Claims Representative Assignment

    • 4. Vehicle Inspection

    • 5. Liability Investigation

    • 6. Repairable Vehicle calims Paid

    • 7. Vehicle taken to shop for Repair

    • 8. Repair & Possible Damage

    • 9. Subrogation

  • 5

    4. Auto Policy Basics

    • 1. Auto Boilcy Basics

    • 2. Liability & Physical Damage

    • 3. RRUPP

    • TX Auto Policy

  • 6

    5. Things To Know When Handling Claims

    • 1. Things to Know when Handeling Claims Intro

    • 2.1 ICE - Speed

    • 2.2 ICE - Accuracy

    • 2.3 ICE - Cost Effective Estimate

    • 2.4 ICE - Documentation

    • 3.1 Equipment Needed

    • 3.2 Equipment Needed Overview

    • 4. Mapping Tools

    • 5. Technical Resources

  • 7

    Midcourse Update

    • 1. Midcourse Update

  • 8

    6. Process for Inspection Assignment

    • 1. Communication

    • 2. Review the Assignment Thoroughly

    • 3. Make Contact

    • 4. Day of Inspection

  • 9

    7. Automobile Parts Overview

    • 1. Automobile Parts Introduction

    • 2. Parts Sourcing

    • 3. Body

    • 4. Structure

    • 5. Suspension

    • 6. Engine Transmission

    • 7. Electrical and Computer

    • 8. Safety

    • Parts Note

    • Unitized Rear Parts & Wheels

    • Unitized Front Rear Parts & Mechanical Components

    • Truck Parts

    • Disassembled Vehicle Parts

  • 10

    8. Automobile Repair Process Overview

    • 1. Introduction

    • 2. Pre Repair Scan

    • 3. Blueprint Disassembly

    • 4. Repairable Panels

    • 4.1 Plastic Repair - Bumper

    • 4.2 Plastic Repair - Bumper Cover Tab Repair

    • 4.3 Plastic Repair - Non Structural and Two Sided Bumper Repair

    • 4.4 Sheet Metal - Large Damage Repair

    • 4.5 Sheet Metal - Small Damage Repair

    • 4.6 Sheet Metal Overview

    • 5. Bolt on Replacement Parts

    • 6. Welded on Replacement Parts

    • 6.1 Aluminum Parts

    • 6.2 Door Skin Removal and Replacement

    • 6.3 Sheet Metal and Steel Panel Replacement

    • 7. Refinish

    • 7.1 Refinish Painting

    • 8. Reassembly

    • 9. Post Repair Scan

    • 10. Automobile Repair Process Overview

    • 3M Two-Sided Bumper Repair

    • 3M Flexible Patch Non-Structural Bumper Repair

    • 3M Plastic Tab Repair

    • 3M Cosmetic Flexible Bumper Repair

    • 3M Metal Small Damage Repair

    • 3M Express Damage Repair

    • 3M Large Damage Repair

    • 3M Panel Bonding Excluding Door Skin

    • 3M Steel Part Replacement

    • 3M Metal Working

    • 3M Welding Spark Protection

    • 3M Door Skin Removal

    • 3M Door Skin Replacement

  • 11

    9. Total Loss

    • 1. When Why is a Vehicle Considered a Total Loss

    • 2. Total Loss Process

    • 3. Owner Retain Buyback

    • 6. Next Course

    • 4. Vehicle Valuation

    • 5. Total Loss Inspection

    • CCC Conditioning Matrix

    • CCC Total Loss Form

  • 12

    10. CCC Estimating

    • 1. CCC Estimating Introduction

    • 2. Settings

    • 3. Profiles

    • 4. Estimate Entry Admin Data Entry

    • 5.1 Estimate Entry Video 1

    • 5.2 Estimate Entry Video 1

    • 5.3 Estimate Entry Video 3

    • 6. Motor Raced Guide

    • Motor Raced Guide To Estimating

    • Motor Guide To Estimating

    • 7. Total Loss

    • 8. Parts Code Tables

    • 9. Potential Disagreements

    • 10 CCC Estimating Overview

    • 11. Labor Time Review

    • CCC Valuescope Option Definitions

    • CCC Parts Code

  • 13

    11. Completing a Vehicle Inspection

    • 1. Completing a Vehicle Inspection Introduction

    • 2. Before Arrving at the Vehicle Location

    • 3. Upon Arriving at the Vehicle Location

    • 4. Inspecting the Vehicle

    • 5. Prior to leaving the Vehicle Location

    • 6. Inspection Walkthrough

    • 7. Extra Inspection

    • 8. CCC Estiamting Completion

    • 9. CCC TL Evaluation

    • PDR Matrix

  • 14

    12. Collision Claim

    • 1. Damages Inspection

    • 2. Repair Labor

    • 3.1 Repair VS Replace n

    • 3.2 Repair vs Replace

    • 4. Disassembly

  • 15

    13. Hail Claims

    • 1. Hail Claims Introduction

    • 2. Typical Damages from Hail

    • 3. Damages not Related to Hail

    • 4.1 Estimating Hail Damage

    • 4.2 Estimating Hail Damage - PDR

    • 5. Hail Preview

    • 6. Hail Inspection

    • 7. CCC Hail Estimate

  • 16

    14. Flood Claims

    • 1. Flood Claims Introduction

    • 2. Time Since Date of Loss

    • 3. Facts of Loss

    • 4. Insurance Company Guidelines

    • 5. Document Damage

    • 6. Types of Damages

    • 7. Flood Claims Overview

  • 17

    15. Fire Claims

    • 1. Fire Claims Introduction

    • 2. Things to Consider

    • 3. Potential SIU Fraud

    • 4. Potential for Subrogation

    • 5. Common Damages

    • 6. Total Loss

  • 18

    16. Vandalism & Theft Claims

    • 1. Vandalism & Theft Introduction

    • 2. Document the Damage

    • 3. Prior Damages

    • 4. Communication Cliam Representative

    • 5. Vandalism & Theft Overview

  • 19

    17. SIU, Underwriting, and Coverage Concerns

    • 1. SIU Concerns

    • 2. Underwriting Concerns

    • 3. Coverage Concerns

  • 20

    18. Motorcycle Claims

    • 1. Motorcycle Claims Introduction

    • 2. Types of Motorcycles

    • 3. Damages and Repairs

    • 4. CCC Motorcycle Claim Overview

    • 5. CCC Motorcycle Claim

    • 6. Motorcycle Claims Overview

  • 21

    19. Camper, RV, Motorhome, and Trailer Claims

    • 1. Introduction

    • 2. Types Construction

    • 3. Damages Repairs

    • 4. CCC

    • 5. CCC Example

    • RV Reference Guide

  • 22

    Auto Course Conclusion

    • Auto Course Conclusion

Instructor(s)

Auto Instructor

Justin Morton

Justin Morton CPCU, AIC, AINS, ICAR platinum is a 3rd generation insurance professional who has worked years in the auto adjusting industry. He created an Auto course that will give you a firm foundation knowledge of Auto Estimating. He also has added multiple examples of how to use the CCC software to complete your first auto, motorcycle, or maybe RV claim.